Puerto Rico Announcement : Operations : Horizon Lines Phone Systems not working with Incoming Calls
January 17th, 2014
PUERTO RICO SERVICE ANNOUNCEMENT
Horizon Lines Phone Systems not working with Incoming Calls
Dear Valued Customer:
We are experiencing intermittent problems receiving incoming phone calls to Horizon Lines phone systems this morning. If you are unable to connect with your intended Horizon Lines employee, send an email to the intended recipient. Our phone system is working for outgoing calls and we can & will return your call shortly.
For Customer Service in Dallas, please contact Dallasbookings@horizonlines.com
For Customer Service in Rancho, please contact LBCbookings@horizonlines.com
For Inbound Issues, please contact Inboundgroupdallas@horizonlines.com
For Dispatch Issues, please email your normal dispatch contact & they will call you back. For urgent dispatch issues, you may get our dispatch manager by calling 972-834-5645.
For all other issues, please use your normal email or cell-phone contacts.
Our IT department is investigating the cause and will be working to prevent future occurrences.
If you have any questions, please contact your Horizon Lines Sales Representative
or Customer Service at 1-877-678-7447.
Thank you for choosing Horizon Lines. Always There. Always Delivering.®